Sue Yates
Director

Sue Yates is a Fellow of the Institute of Recruitment Professionals. She has more than 25 years experience working in business across a range of disciplines, including running and selling a successful recruitment business and has held positions as diverse as President of Solihull Chamber of Commerce, Chair of Solihull Pre BID Board and a school governor.

Sue is an NLP Master Practitioner, an experienced executive business and career coach and believes in the potential of businesses and their people to achieve performance levels way beyond what even they thought might be possible.  Additionally she is a BPS qualified Psychometric Tester with Saville and Holdsworth. A sales and marketing trainer for many years Sue works with both individuals and team to exceed their personal targets and remove limiting beliefs.

“On first meeting Sue, I instantly warmed to her and she seems to have an uncanny knack of sussing people and their environments out almost instantly. Sue is warm, open and massively inspirational. Her business acumen is sharp and intuitive but she manages to enhance her skills by building strong networks and great partner relationships. If you are looking for advice and support in growing your business and placing the right people then you really should be talking to Sue.”  Nicola Kleinmann, Managing Director, Big Fish Search & Selection

"Sue has the most amazing passion and energy as a coach and mentor. she is completely trustworth and inspires self belief from the outset." Dawn Cox, Customer Experience Manager, Staples

Joanne Jinks
Associate Director

Jo is an MCIPD-qualified HR professional with over 15 years experience of working within organisations encompassing a diverse cross section of cultures and industries. Jo’s skills include Employment Relations, Job Profiling, Culture Change Programmes, Re-organisation & Restructuring projects, Generalist HR/Employee issues such as Disciplinary, Grievances, Absence and Performance Management issues, Recruitment & Selection, Immigration, Reward and Recognition Learning andDevelopment, Career Management & Competency Development.

Jo continues to coach businesses in common sense HR approaches to effective employee management.  She is a member of the Chartered Institute of Personnel and Development, a Level B BPS Qualified Psychometric Tester and is accredited in HAY Evaluation. 

“Jo and I were originally colleagues at Severn Trent Systems and when I needed some help at Hornbuckle Mitchell I had no hesitation in contacting her. Jo's flexibility and approach to the initial assignment, to provide HR consultancy in the sale of part of our business, was what picked her out from the other candidates. Jo was at all times professional and flexible on the assignment and her style helped to keep a potentially volatile situation under control. The project itself was challenging and included redundancies, TUPE and internal recruitment. The exercise was executed successfully and to tight timescales.

When another similar assignment came to close an office and make a number of redundancies I had no hesitation of contacting Jo again and contracting with her to do the work. Again Jo's style and approach worked well and the closure was managed extremely smoothly and without significant issue. I wouldn't hesitate to recommend Jo to other similar organisations...”  Sean Haswell IT and HR Director, Hornbuckle Mitchell. 

Fiona Anderson
Associate

Fiona has an inspirational and energetic approach to all that she does in business change and transformation. With over 25 years experience she works to unravel the issues that inhibit individual and business performance and targets activity on what matters most to accelerate growth.

Fiona works with teams, ensuring that investment in change delivers what it sets out to achieve. She facilitates highly interactive and challenging, workshops and meetings. Recent topics include: rebuilding trust following restructure and redundancies; improving team dynamics; developing a contagious customer experience; process redesign; brand engagement; agile decision making; mediation to repair working relationships. Fiona is licensed to use MBTI personality style assessment and Cultural Transformation Tool.

"Our business was stagnating and we were unsure how to move forward – Fiona approached this issue in a personal and sensitive way that enabled us to gain a much needed fresh perspective. She was supportive yet business like providing a simple plan which, when implemented brought immediate results". Jo and Steve Brown, Service Industry

"Fiona builds high levels of trust and confidence with ease through a genuine interest in people which in my experience so far of Consultants has been in short supply, Fiona has a every infectious enthusiasm for whatever challenges are put in front of her and goes the extra mile to follow up after an intervention has taken place". Marissa Harris, Head of HR